Politique de confidentialité

Last Updated: November 4, 2025

Glovia operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the “Services”). Glovia is a store powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us in any way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the terms governing the collection, use, and disclosure of your information as described herein.


Personal Information We Collect or Process

When we use the term “personal information”, we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or rendered non-identifiable so that it can no longer identify you or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from such data, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact Information including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information including credit card, debit card, and bank account numbers, payment card details, transaction information, payment method, payment confirmation, and other payment details.

  • Account Information including your username, password, security questions, preferences, and settings.

  • Transaction Information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with Us including information you provide when contacting our customer service team.

  • Device Information including details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information including data about your interactions with the Services, such as how and when you access or use them.


Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including from your device when you use our products or access our websites, and through the use of cookies and similar technologies.

  • From our service providers, when we engage them to implement certain technologies or when they collect or process your personal information on our behalf.

  • From our business partners or other third parties.


How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Services.
    We use your personal information to deliver the Services, including to perform our contract with you, process your payments and orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create and maintain your account, arrange shipments, facilitate returns and exchanges, enable you to post reviews, and provide a personalized shopping experience by recommending related products.
    This may include using your personal information to tailor and enhance the Services in a more relevant way.

  • Marketing and Advertising.
    We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, or promotional communications via email, SMS, or postal mail, and displaying online ads about our products or services on our Services or on other websites.
    These promotions may be based on products you have purchased, viewed, or added to your cart, as well as your activity on the Services.

  • Security and Fraud Prevention.
    We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or address fraudulent, illegal, or malicious activity, protect public safety, and secure our Services.
    If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend not sharing your username, password, or other access information with anyone.

  • Communication with You.
    We use your personal information to provide customer service, respond to your inquiries, offer efficient assistance, and maintain our business relationship with you.

  • Legal Reasons.
    We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to participate in or investigate civil discovery, potential or ongoing litigation, or other legal proceedings, and to enforce our terms or policies, or investigate potential violations thereof.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and deliver advertisements.
    For example, we use Shopify to support personalized advertising through third-party services based on your online activity across various merchants and websites.
    Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your place of residence, you may have the right to request that we do not share your information for targeted advertising purposes.

  • When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties—for example, to ship your products or through your use of social media widgets or login integrations.

  • With our affiliates or generally within our group of companies.

  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy, or to comply with any applicable legal obligations (including subpoenas, search warrants, or similar requests), to enforce our terms or policies, or to protect and defend the Services, our rights, and the rights of users or third parties.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them.
The information you submit through the Services will be transmitted and shared with Shopify and with third parties that may be located in countries other than your own, for the purpose of providing and enhancing the Services.

Additionally, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify itself.

In such circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of your data for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please refer to Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information via Shopify’s Privacy Portal.


Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties.
If you follow links to sites that are not affiliated with or controlled by us, we recommend reviewing their privacy, security, and other terms of use.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them.

Information you provide in public or semi-public areas, including data shared on third-party social media platforms, may also be visible to other users of the Services and/or those third-party platforms, without restriction on use by us or by others.
Including such links on our Services does not, by itself, imply any endorsement of their content or their owners/operators, unless otherwise stated.


Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we are not aware of any instance in which we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.


Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security.”
Additionally, any information you transmit to us may not be secure during transmission. We strongly recommend that you avoid using unsecured channels to send sensitive or confidential information.

The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements or policies.


Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information.
However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request within the limits permitted by law.

  • Right of Access / Right to Information. You may have the right to request access to the personal information we hold about you.

  • Right to Deletion. You may have the right to request the deletion of the personal information we hold about you.

  • Right to Correction. You may have the right to request correction of inaccurate personal information.

  • Right to Portability. You may have the right to receive a copy of your personal information and request that it be transferred to a third party, in certain cases and with certain exceptions.

  • Communication Preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe option included in our emails. Even if you unsubscribe, we may still send you non-promotional messages (e.g., order confirmations or account updates).

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to local legal exceptions and limitations, you may also exercise the following rights:

  • Right to Object or Restrict Processing. You may request that we stop or limit the processing of your personal information for specific purposes.

  • Withdrawal of Consent. When we rely on your consent to process your personal information, you have the right to withdraw it. Withdrawing consent will not affect the lawfulness of prior processing based on consent.

You may exercise these rights through the designated areas of the Services or by contacting us using the information below.
For more information about how Shopify processes your personal data and the rights you may have, including those related to data processed by Shopify, please visit https://privacy.shopify.com

We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your request, as allowed or required by law.
In accordance with applicable law, you may designate an authorized agent to exercise your rights on your behalf. Before accepting such a request, we may require proof of authorization and, in some cases, direct identity verification.

We will respond to your request within the timeframes established by applicable law.


Complaints

If you wish to file a complaint regarding our handling of your personal information, please contact us using the details below.
Depending on your place of residence, you may have the right to appeal our decision or file a complaint with the relevant data protection authority in your region.
For the EEA, a list of data protection supervisory authorities is available here


International Data Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.
If we transfer your data outside the EEA or the UK, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent mechanisms issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of data protection.


Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.


Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

📧 contact@glovia-beauty.com

For purposes of applicable data protection law, we are the data controller of your personal information.